We have a customer in Yancheng, Jiangsu that produces metal pipes.
Since purchasing LDLASER's fiber laser tube cutting machine three years ago, their business volume has surged.
Our sales representatives frequently visit their factory to keep abreast of the latest developments and assist with technical issues related to machine operation.
While our sales representatives are not technicians themselves, they communicate with our technical team via online video to address any problems encountered by the customer's factory operators.
After-sales service is critical for high-power fiber laser cutting machines, especially those with immense laser power that often experience difficulties. Technicians must respond promptly to quickly resolve machine issues in the customer's factory and avoid delaying order delivery.
Although the video was filmed by one of our sales representatives and the filming quality is not great, the message conveyed is that everything is normal for LDLASER's customer. "Everything is normal" is the favorite phrase of any factory.
Photos and videos show the factory producing metal pipes in large quantities.
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